With the increase of mobile browsing, users are using their phones less and less while scrolling through social media. This means that if you want to reach your customer effectively, it’s important for them not only to see what messages come from but to be able to respond. Texting allows companies such as yours to communicate with customers seamlessly without worrying about spam or other issues and chat live via the Hangouts app where there’s no time limit so everyone can enjoy being constantly connected.
You read that right. You can convert an existing business telephone line into a text-enabled one. This will allow for more consistent interaction between employees and customers, while also cutting down the use of employees’ devices, as they can forward messages or calls without worry about accuracy because the voicemail system being constantly updated each time people leave work early.
What exactly is Landline Texting?
With a business number, you can text customers. Although it could appear that the only method of communication is by talking on the phone or sending them an email, there are other ways for you and your company’s data. The texting software for businesses allows communications via SMS (Short Message Service). The messages can be sent directly from your landline anytime during the day, as long as they have access to their area code.
Can customers text my landline?
Although your customers can’t make calls to your landline phone however, they can send messages through the phone number that’s associated with it. You’ve enabled text messaging for business software to allow this feature. It is another way to boost revenues and leads, and also save time on managing paperwork by sending sales invoices or invoices by email instead of making calls to people in person.
The amount of leads that arrive via text is increasing, and it’s because people appreciate convenience. They can get in touch with your company when they are on the move or just for quick advice. Although it may appear small the fact that you have your contact details on this form allows people to discover things that they’re interested in. This results in greater conversion rates for marketing campaigns that target these people.
What is the reason your company line should be used to send customers text messages?
1. Create a team mailbox
Your team’s email address or business line is like an open chatroom in which employees can have a conversation. If a person texts the customer “Your order is ready for pickup” the specific interaction with them is assigned to that person without confusion as to whom took what actions through different conversations in the platform. This makes it simpler than ever because now everyone can see all of the conversations.
2. Monitors all outgoing and inbound text messages
Monitoring text messages on one line makes it easy to observe what’s happening across both sides of a conversation. You can ensure that your employees treat customers with respect, and make use of corporate-approved communications to resolve any concerns. These conversations also create an audit log , so that there are no complaints or issues later when the time comes.
Text messages are a fantastic method to communicate with your customers in search of information about what you offer. It’s simple to keep your customers informed about any new developments, and find out what concerns are being asked. This can help you to make informed decisions about your marketing strategies.
For more information, click concierge landline messaging